Knowledge ↔ Training / Monitoring

Knowledge Mobilized (Coursework → Field)

• Networks & Security: VLANs, QoS/prioritization, segmentation by profile, operation best practices.
• Monitoring · SLI/SLO: selection of useful indicators (RSSI/SNR, median throughput, availability), adapted thresholds, actionable alerting.
• ITIL / Incidents: structured ticketing (who/what/where/when), escalation, RCA (Root Cause Analysis), capitalization.
• Docs & Diagrams: unified legends, homogeneous naming, non-sensitive "public" version.

Monitoring & Observed Best Practices

• "Event" Dashboard: readable synthesis + drill-down by priority zone.
• Pre-opening Checklists (network points, Wi-Fi, audiovisual gateways).
• Short Debrief Ritual: 3 takeaways → 3 actions for the next day.
• Living Documentation: shared templates, clear versioning, public views ready for distribution.

Useful Mini-Glossary

• RSSI: Received Signal Strength Indication. The higher, the better.
• SNR: Signal-to-Noise Ratio. Measures radio "cleanliness."
• Median Throughput: typical value experienced by users (less sensitive to extremes).
• NOC: Network Operations Center (monitoring, correlation, prioritization).